The majority of alterations are picked up and returned in less than two weeks, however we recommend allowing three weeks for all orders in case of delays.
If we need to source zippers, buttons or other accessories allow up to four weeks.
The prices for all alterations can be found for each product in the services section of our site.
Shipping is a $10 flat rate for all options (door to door service, mail in, or drop off) and covers inbound and outbound postage fees.
If you need assistance with hem details, garment features or would like a custom quote please contact our friendly customer care team.
We don't offer alterations on bridal wear but if know of a bridal wear specialist close to you we are happy to give recommendations, please contact us.
As an online only business we can't offer fittings or take in person measurements. We have a number of guides on our website to make taking your alterations measurements easy.
If your situation is not covered by our measurement guides please contact us, we are always happy to give personalised advice, tips and recommendations.
Our head office is in Melbourne, Australia. The social enterprises we currently partner with are based in Coburg, Collingwood and North Melbourne. Our in house tailors generally work from home.
Yes! We've partnered with Australia Post and Sendle for deliveries, you can drop your clothes at any Australia Post street posting box (printer required) or Australia Post outlet (no printer required).
We'd love to help you, please contact our friendly customer care team.